Questions,
answered.

Kynelix materials are sold for laboratory research and identification purposes only. They are not for human or animal consumption and not for veterinary use.

Purchasers must be at least 21 and a qualified researcher, or be purchasing for a laboratory, institution or other research facility.

Before entering the site, every visitor ticks three confirmations: that they are at least 21 and a qualified researcher, that they will not use any product for human or animal consumption, and that they have read and agree to the Terms. The confirmation does not create an account.

Every account is verified before it can place an order. When you create an account you name the institution you are purchasing for, give an institutional email address or describe your credential, and sign the research-use certification. Kynelix reviews each one and emails you when it is approved. We may also ask for further proof of affiliation before an order is fulfilled, as set out in the Terms.

No. Kynelix does not provide guidelines or suggestions for using any material. Researchers are expected to know the materials they purchase and to follow their own laboratory procedures. A request for usage guidance may lead to an order being cancelled.

Any indication that a material will be used outside laboratory research leads to a refusal to sell. The ban is permanent and every future order is checked against it.

These names identify the supplier source groups on our purchase invoice. They do not establish where a material was manufactured, lyophilized or dispatched. Those origins are stated separately only when verified.

Lyophilized means freeze-dried. The material is supplied as a dry solid, which appears as a small white cake at the base of the vial.

Each material lists its labeled amounts on its card and product page. Choose an amount before adding it to your bag, and the price and bag selection update together.

Published certificates are in the COA library and linked from each product. A certificate applies to the batch and lot named in the document.

A certificate of analysis records the material identity, the lot tested, the methods used, the measured results and the issuing laboratory. Read it alongside the product specification.

Yes. Email support@kynelixlabs.com with the product name and lot number.

No. Every order is a one-time order. There are no subscriptions and no automatic charges.

Prices are in US dollars and exclude taxes, duties and shipping. Shipping is shown in your bag and any applicable tax at checkout.

Add materials to your bag, review it and continue to checkout. An order is accepted only when Kynelix confirms it by email or through the website.

The accepted payment methods are listed in the Terms and shown at checkout.

Orders cannot be cancelled once payment is processed. If something needs to change, contact us before you pay.

Your bag is stored in this browser, so it stays when you move between pages or return on the same device. It is not shared across devices.

A preorder includes material that is not currently in stock. Its dispatch date has not been confirmed. Check the product, bag and checkout notices before ordering.

Within the continental United States only.

UPS and FedEx.

Delivery dates are estimates. Title and risk of loss pass to you when the order is handed to the carrier.

Check your address carefully at checkout. A reshipment caused by an incorrect or incomplete address is the customer’s responsibility.

All sales are final. Returns, refunds and exchanges are not accepted, except for a verified manufacturing defect.

Inspect your order as soon as it arrives. Report any issue in writing to support@kynelixlabs.com within 7 calendar days of delivery, with photos.

Email support@kynelixlabs.com. Include your order number, or the product name and lot number, so we can find the details.